Terms & Conditions

 

Consultation and deposit rules 

 

Initial free consultation held via telephone – to discuss your wishes, answer any questions, and check your suitability for treatment. No obligation to book.

 

If necessary, a further face to face consultation is arranged (eg: for prescription appointments or to further assess suitability for treatment).

This requires a £15 deposit which is fully refundable once you have attended, or can be used against any future treatment. If you do not attend then the £15 is retained.

 

Following sufficient consultation (dependent on the treatment required), a 50% deposit is then required to secure your clinic appointment time. The remaining is due before or on the day of your treatment day.

 

If you are unable to pay straight away, your appointment slot will be held for you for 24 hours, after which time it can be taken by other clients.

 

Follow up reviews are arranged where necessary at no extra charge.

 

Appointment Cancellation Policy:

If you wish to cancel or reschedule your appointment, a minimum of 48 hours notice is required. After which time your deposit will not be refunded - this is to account for lost time and multiple costs/overheads.

 

*Act of God*  Finesse Aesthetics does not issue refunds for Acts of God. An Act of God is defined as an event outside of human control such as sudden floods / natural disasters, for which no one can be held responsible. This also includes weather-related issues such as snow, ice, floods etc.

If a Finesse Aesthetics clinic is cancelled due to an Act of God, then it is not liable for any loss resulting to the customer as a result of this cancelled clinic, however Finesse Aesthetics will make all reasonable efforts to replace a cancelled clinic by arranging an alternative date ASAP. 

PRIVACY POLICY

WHAT INFORMATION WE COLLECT

We do not store credit/debit card details.

The information we collect via this website may include:

Any personal details you type and submit, such as name, address, email address, etc, on this website or associated social media pages.  This data allows us to recognise you, your preferences and how you use this website. It helps us stay in touch with you if you have expressed the wish to do so. This saves you from re-entering information when you return to the site.

WHY and HOW Do We Use Your Personal Data?

We use your personal data in the following ways:

To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

When you consent, we will send you marketing communications and news concerning Finesse Aesthetics products, services, events and other promotions. You can opt-out at any time after you have given your consent.If you are an existing client of Finesse Aesthetics (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Finesse Aesthetics products or services (unless you have opted-out).

To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience.

PROTECTION and MANAGEMENT of Your Personal Data

Your information is kept securely in line with GDPR policy to maintain the safety of your personal data.

Retention of your Personal Data Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you remain interested in Finesse Aesthetics services and for an extended period following this time to ensure any subsequent complications or enquiries can be addressed.

YOUR RIGHTS

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

Opting Out

You can ask us not to send you future marketing communications. To do this, simply email your request to catherinesobolewskiindependent@hotmail.com

We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations.

CHANGES to Our Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites and Apps. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes.

 

Last updated 13/03/19

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